Jo Malone London White Moss & Snowdrop Cologne Jo Malone

Speedy Shipping and professional packaging

Our long-standing relationships with UPS FedEx DHL and other global carriers allows us to offer an array of shipping services. Our warehouse staff is highly trained and will be able to pack your goods in accordance with our exact and precise specifications. Your items will undergo an extensive inspection and will be properly secured before they are delivered. We deliver to thousands of customers every day from all over the world. This shows our commitment to becoming the biggest retailer on the internet. Warehouses and distribution centers can be located in Europe as well as in the USA.

Note: Orders that contain more than one item are assigned a processing period depending on the item.

Before shipping, we will inspect thoroughly the items you've ordered. Most orders are shipped within 48 hours. The delivery time should be between 3-7 working days.

Returns

Stock is dynamic. It's not entirely managed by us since we're involved with several entities, including the factory and the storage. The actual inventory can change at any moment. Be aware that your order will be unable to fill when you have placed the order.

Our policy lasts for thirty days. We are unable to replace or refund your purchase after 30 days since the purchase.

To be eligible for a return the item must be in good condition and in the same state as you received it in. You must have the item in the original packaging.